Help

Support

Email deam.diaz.developer@gmail.com. Include your callsign, your phone model, and, for purchases, the order number from your store receipt email (Google Play order numbers start with GPA.; on iPhone, use the Order ID in Apple's receipt). We reply within 2 business days.

Purchases

I paid but didn't get my item

Make sure you're online and signed in, then close and reopen the game. It re-sends any purchase that wasn't credited, and our server credits each purchase exactly once. A "payment pending" purchase (some cash or bank methods) is credited automatically once Google Play confirms the payment. If it still hasn't arrived after a few hours, email us your order number.

Restore purchases

Store → Restore purchases re-checks VIP and the starter pack for the account signed in to the store.

Refunds

Google Play handles refunds. Within 48 hours of buying, you can request one at play.google.com → Order history. On iPhone, request one at reportaproblem.apple.com. After that, or if the store says no, contact us with your order number. A refunded purchase is removed from your account. See the Terms.

Cancel Commander VIP

Android: Google Play → Payments & subscriptions → Subscriptions → Open Galaxies War → Cancel. iPhone: Settings → [your name] → Subscriptions → Open Galaxies War → Cancel Subscription. VIP stays active until the end of the paid month.

Account and progress

Moving to a new phone

Sign in with the same Google or Apple account on the new phone. Your commander and colony load from our servers. Guest progress can't be moved: sign in on the old phone first, and it will be uploaded to your new account.

I can't sign in

Update the game from Google Play or the App Store and check your connection. If the game says an update is required, install it. You can keep playing offline as a guest meanwhile.

Notifications

Choose which alerts you get in Settings → Notifications. We never send alerts between 22:00 and 09:00 your time, and at most 3 reminders a day.

Report a player or message

Tap a player's message in alliance chat, or their name in the rankings or your alliance, to open their profile. Tap Report to report their callsign, alliance name, chat or cheating, or Block to hide their chat messages from you. You can also long-press a message and choose Report: a message reported by three players is hidden. For anything serious, also email us with the callsign and a screenshot. See the Community Standards.

Privacy and deletion

See the Privacy Policy and Delete your account.